Shipping
Domestic Shipping
Standard shipping: 3–5 business days — $9.99, free on orders over $150. Express shipping (1–2 business days): $19.99 flat rate. Orders placed before 12:00 PM EST on business days are processed same-day.
International Shipping
We ship to the United States, United Kingdom, Australia, India, New Zealand, Singapore, UAE, and most of Europe. International orders typically arrive within 7–14 business days. Shipping costs are calculated at checkout. International customers are responsible for any applicable customs duties, taxes, or import fees.
Lost or Damaged Shipments
If your order arrives damaged or does not arrive within the estimated window, message us on WhatsApp at +1 (562) 852-3809 within 48 hours with photos. We'll file a claim with the carrier and either replace or refund your order. Please keep all packaging until the claim is resolved.
Returns
30-Day Returns on Unopened Extensions
Unopened, unused extensions in their original, undamaged packaging may be returned within 30 days of the delivery date. To start a return, message us on WhatsApp with your order number and reason for return. We'll provide a prepaid return label within 1 business day. Refunds are processed within 5–7 business days after we receive the item.
Hygiene Exception
For hygiene reasons, we cannot accept returns on opened hair products unless the item is defective or materially different from what was described on the product page. Sale and discounted items are final sale. If you receive a defective product, contact us within 48 hours of delivery with photos and your order number.
Exchanges
We do not process direct exchanges. For a different shade, length, or product, please return your original item (if eligible) and place a new order — this ensures the fastest turnaround.
All Wig Sales Are Final
Due to the hygienic nature of wigs, we do not accept returns, exchanges, or refunds on any wig purchase once the order has been placed. Please review the sizing guide and message us on WhatsApp before purchasing if you have questions about fit, shade, or style.